Hoteliers aim to give their guests the best experience possible, but even with the best intentions, Murphy’s Law can apply.

Sometimes things go wrong. A guest is injured. A guest’s phone goes missing, and he or she insists he didn’t lose it off property. There’s a car accident in the parking lot.

Any of these scenarios, and many more, could lead to a lawsuit, so sources said hoteliers need to be aware of the potential legal liabilities on and around their hotels and how to handle them.

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“From a liability standpoint, risk management is always better when done prospectively rather than retrospectively,” [Allen Wolff] said.

Read the full article: How Hoteliers Can Prepare For, Mitigate Liabilities