Academics, attorneys and insurance industry officials took a look at the myriad ways artificial intelligence could affect the "insurance value chain," as one conference panelist put it, across claims, litigation and underwriting, including the coverage of AI-related occurrences themselves.

What that could even mean predictably invited much discussion among panelists at Friday's conference, in Hartford and online, hosted by the University of Connecticut School of Law's Insurance Law Center in partnership with the University of Minnesota Law School.

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The insurance industry does not have a perfect track record either in leveraging technology to help everyday policyholders, insurance recovery attorney Marshall Gilinsky of Anderson Kill PC said, citing Allstate's use of a claims-handling software called Colossus and claims that it used the software to systematically underpay coverage payments. The insurer ultimately reached a $10 million settlement with 45 state insurance regulators over its use of Colossus in 2010, agreeing to make further changes to its claims-handling practices.

If an AI tool can be created to help policyholders secure coverage, "how hard would it be to design an artificial intelligence claim adjusting tool that does the opposite, and that steers claims away from coverage?" Gilinsky asked.

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