Insurance policies are one of the least read and most confusing business documents. They are fraught with legalese, language that few claims or risk professionals truly understand. This session will provide a policy language course and break down the verbiage, common mistakes in policy issuance, where the claims professional needs to focus, and how the policy language plays a pivotal role in the claims process. Led by a policyholder attorney and seasoned risk/claims professionals, this session will keep you from getting tongue tied.