Insurer Bad Faith and Generative AI: Challenging or Defending Accuracy and Reliability of Insurer AI Tools

DATE: Thursday, March 21, 2024

TIME: 1:00 PM - 2:30 PM

ORGANIZER: Strafford

Register for this event

Insurers are eagerly adopting predictive analytics and even generative AI for underwriting, premium calculation, claims adjustment, and other functions previously done in-house. This shift is raising novel substantive, procedural, evidentiary, and discovery issues, not the least of which is the need for computer experts to explain everything from how algorithms work to attempting to justify their accuracy and reliability.

Policyholders assert that using software expressly designed to favor the insurance company is irreconcilable with the duty of utmost good faith and have filed the suits to show it.

These cases assert that AI fails to fairly and honestly investigate claims, uses formulas that artificially and unfairly lower settlement amounts, and is based on historically biased and inaccurate claims payment data incorporating decades of stereotypes and artificially suppressed values. Insurance companies and brokers are facing lawsuits for breach of contract, unjust enrichment, bad faith, RICO, conspiracy, negligence, professional malpractice, and in some states, violation of consumer protection laws.

Listen as this experienced panel discusses liability arising from the use of AI by insurers.


  1. Introduction to terminology: insurtech, AI, generative AI, and more
  2. Automated adjustment software and programs explained
  3. Increase in the use of AI and its impact on first- and third-party claim analysis
  4. Contractual and extracontractual claims
    1. Breach of contract
    2. Bad faith
    3. RICO
    4. Conspiracy
    5. Negligence/malpractice
    6. Consumer protection law
    7. Civil rights violations
  5. Evidentiary questions
    1. Use of experts
    2. Access to the underlying algorithms and training materials used to develop the AI
  6. Pending cases


The panel will review these and other pivotal issues:

  • What kind of due diligence should insurance companies undertake before adopting AI, and for what claim should it be applied?
  • What is responsible use of AI in insurance?
  • Is insurtech reliable and what experts are needed to demonstrate that?
  • Where does the data supporting AI come from, and is it market-specific?
  • Is personalization of insurance classifications changing the nature of insurance?

Related People

Insurance Recovery Attorney | Anderson Kill P.C.
Robert M. Horkovich
Managing Shareholder (Firm)
New York

Related Practice Areas

Related Events

AI Did What? Anticipating Insurance Coverage Issues Arising from AI Liabilities
Tuesday, May 7, 2024
Speakers: William G. Passannante
RIMS RISKWORLD 2024 | San Diego, CA
Paradise Scarred: 10 Insurance Lessons from the Tragedy on Maui
Tuesday, May 7, 2024
Speakers: Allen R. Wolff
RIMS RISKWORLD 2024 | San Diego, CA