Most people don't understand health insurance, and insurance companies know it. Unfair denials, late payments, and hopeless confusion are the norm. At last there is a solution. In eight easy steps, Making Them Pay gives practical advice about the things that drive people crazy. Like:

• Figuring out what health plans really say
• Understanding what benefits they provide
• Finding, and understanding, the exclusions
• Determining what health plans really cost
• how to talk to customer service, and other painful details
• Easy ways to keep good records
• Laws that can change your life--like the mandatory--benefits laws in all fifty states
• How to prepare successful appeals

Along with this useful advice, Making Them Pay offers a much-needed sense of humor. It's filled with cartoons, sidebars, and vignettes that will make you laugh as you learn. Based on Rhonda D. Orin's extensive experience as a litigator, a journalist, and a mother fighting her own family's insurance battles, Making Them Pay is the book your health insurer doesn't want you to read.

*Named one the top health books of 2000 by The Wall Street Journal